FAQs

Frequently Asked Questions (FAQ)

1. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account gives you additional benefits:

  • Faster checkout experience

  • Easy access to your order status and history

  • Exclusive updates on new arrivals and special promotions

2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, Discover, and American Express, as well as PayPal.

3. How secure is my online order?
Your security is our priority. All transactions are processed through a secure SSL-encrypted connection, ensuring your personal and payment information is fully protected.

Your credit card details are sent directly to our payment provider for authorization and are never stored on our servers.

4. Are there any exchange rates?
All transactions are processed in US Dollars (USD). If your card uses a different currency, the final amount will be determined by your card issuer based on the applicable exchange rate at the time of processing.

5. How should I enter my shipping address?
Please enter your shipping information in English only, including punctuation.

If your address contains non-English characters, please replace them with the closest English equivalents.
For example: replace special characters with standard English letters.

6. Can I change my shipping address after placing an order?
Once your order has been processed or shipped, the shipping address cannot be changed.

Please make sure to provide a correct and complete residential address when placing your order, as customs delays may occur and we cannot control how long packages are held.

7. How long does shipping take & how can I track my order?
Shipping time depends on the method you select at checkout.

Once your order is shipped, you will receive an email with:

  • Your tracking number

  • A tracking link to monitor your package

Please note: We are not responsible for delays caused by customs in your country.

8. What should I do if items are missing from my order?
If you are missing any items, please contact us immediately at:
support@aovop.com

Our support team will assist you as soon as possible.

Still have questions?

Feel free to reach out to us anytime at:
support@aovop.com